Hi! I’m Don Power, one of the Managing Editors at Social Media Explorer.
Every week, we publish an informative and insightful newsletter and it occurred to us that not all of our blog readers are subscribers — and not all of our subscribers are blog readers. So, in an attempt to bring everyone the best of our content (just in case you missed it) here’s our picks for the week from SME — and from around the web.
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And if you ARE already a newsletter subscriber and already saw the following content already this week, well, here’s some content you might like instead: http://bit.ly/CasesAndCauses
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It’s not that your content sucks…in fact, it might even be pretty darn good. But here’s what you’re going to have to do to “cut through” in 2017. Go to article…
If you manage social media in your business, here are 7 cool tools to help you be more efficient in your job. See all 7 tools here…
In the first quarter of 2016, 85 cents of every new dollar spent in online advertising will go to Google or Facebook. Click here for an alternative to Facebook & Google…
Organic chemistry doesn’t care if you believe in it. Neither does the War of 1812.
Truth is real, it’s measurable and it happened. Truth is not in the eye of the beholder.
There are facts that don’t change if the observer doesn’t believe: The age of the Eiffel Tower. The temperature in Death Valley. The number of people in the elevator.
On the other hand, there are outcomes that vary quite a bit if we believe: The results of the next sales call. Our response to medical treatment. The enjoyment of music…
If you believe that this wine tastes better than that one, it probably will. If you believe you’re going to have a great day at work, it will surely help. Placebos work.
We make two mistakes, all the time. First, we believe that some things are facts (as in true), when in fact, belief has a huge effect on what’s going to happen. In the contest between nature and nurture, nurture has far more power than we give it credit for. In countless ways, our friends and parents matter more than our genes do.
At the same time, sometimes we get carried away. We work to amplify our beliefs by willfully confusing ourselves about whether the truth is flexible. It makes belief a lot more compelling (but a lot less useful) if we start to confuse it with truth.
But belief is too important and too powerful to be a suspect compatriot of the scientific/historical sort of truth.
We can believe because it gives us joy and strength and the ability to do amazing things. That’s enough.
But don’t let a looming deadline worry you – the impact of #GivingTuesday is long.
Many organizations will devote months of work to critical causes using the resources and goodwill they raise on November 29th. At this point, as you continue to amplify your social media presence for #GivingTuesday, you should also be focused on how you’ll spend the day itself, and what you’ll do in the months to come.
Make sure your social media team is ready. On November 29th – and, likely, a few days before – you may face questions from your supporters about your #GivingTuesday plans. Those questions could run the gamut from the logistical (“Where are you hosting the event, again?”) to the ethical (“Why should I support your organization instead of another?”).
Every question is an opportunity for your organization to prove its responsiveness and the clarity of its mission. And you may be surprised by the generosity of your audience, so be prepared to help them navigate #GivingTuesday. If you’re hosting a food drive and someone asks your social media team about donating something else – clothes, appliances, anything that may help – send them to the #GivingTuesday directory.
Need more pointers for how to engage with your audience before, during, and after an event? We have you covered.
If you’re hosting an event, then you have a unique opportunity to show the real-time consequences of your work. Many companies used Twitter, Instagram and Snapchat to share the support from their audience; in many cases, organizations incentivize their supporters by pledging some resource in exchange for a selfie.
This can be especially fun if you’re hosting a live event: PopSugar has good tips on how to assemble a selfie station, and you can encourage your supporters to take pictures that use your hashtag, a move that might win you support from some of their friends.
Even if you’re hosting an online donation, encourage engagement from your crowd. “Charity is contagious,” a number of people will tell you, including the folks at CauseCast, where one contributor wrote: “Even when it comes to complex topics like poverty, education and health, each of us has the power to make an impact in the world that ripples outward to countless people beyond our immediate circles.” Those final words – beyond our immediate circles – are key. Engaging with your audience steadily on #GivingTuesday will send your message further into the world than you imagined.
Touch base with your supporters, with other charities in your network, with the #GivingTuesday social media accounts, and with the press covering your efforts. With everyone, basically.
Being part of a social network means more than amplifying awareness of an event like #GivingTuesday. It means using a platform like Facebook or Twitter or Instagram to gratify the curiosity of people around you. The members of your audience that will participate in #GivingTuesday will follow you up to November 29th. But then you need to tell them what happens next.
Your network is the perfect way to do that. Take this collaboration between the Huffington Post and the 92nd Street Y in New York. It’s mutually beneficial: Each story provides the Huffington Post with engaging narrative content, builds brand awareness for the 92nd Street Y, and encourages engagement with organizations during #GivingTuesday.
Many organizations reach out to their supporters and to news sources to help them build hype for their #GivingTuesday event, but you should use those same sources to gratify that hype, and show your supporters how you plan to build on the momentum of the day.
Share your story
This point ties together all of the above. #GivingTuesday has a narrative: It’s a story we tell the world about our efforts to practice good, consequential philanthropy. That story ensures your organization’s credibility; it tells your audience that you are a responsible steward of their resources, and that you’re working together to effect change.
On its official Facebook Page, #GivingTuesday asks people to share their stories. (Look for #MyGivingStory on the sidebar.) The organization then says it may give as much as $10,000 to support a nonprofit organization of your choice in exchange for telling the story of your charitable work. A number of participating organizations, from Sandy Hook Promise to the National MS Society, encourage their supporters to share stories with #GivingTuesday, with the potential to benefit from even greater financial support.
And here’s the best part: #MyGivingStory runs through December 31. It’s an opportunity for you to show the impact of your organization’s good work, and also a necessary reminder that meaningful change can – and should – happen all year.
This article originally appeared on the Ignite blog.
To find out how to use Instagram for sales, I interview Jasmine Star.
More About This Show
The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.
In this episode, I interview Jasmine Star, a professional photographer who specializes in Instagram marketing. Her story starts with law school, transitions over to photography, and ultimately goes to Instagram. Jasmine is sure to inspire you with ways to sell with Instagram.
Jasmine shares how to sell your products and services via Instagram.
You’ll discover the advantages of using Instagram for selling.
How to Sell on Instagram featuring insights from Jasmine Star on the Social Media Marketing Podcast.
Share your feedback, read the show notes, and get the links mentioned in this episode below.
Listen now: Play in new window | Download
You can also subscribe via iTunes, RSS, Stitcher, or SoundCloud.
Here are some of the things you’ll discover in this show:
How to Sell on Instagram
In 2005, Jasmine was in her first year of law school at UCLA when she got the news that her mother’s brain cancer was in the final stages. She left school and moved home.
Jasmine knew she didn’t want to go back to law school and decided to give photography a try. For Christmas, her husband gave her her first digital camera and she started her wedding photography business. When her business exploded that first year, it helped her identify as an entrepreneur.
Jasmine joined Instagram six years ago but says she used it haphazardly until just a few years ago. When she learned how to use Instagram strategically as a marketing vehicle for her business, it was a game-changer. Since then, she’s been named one of the top 10 wedding photographers and one of the most influential photographers, which she believes is due to her varied and intentional use of Instagram and other social media platforms.
After Jasmine left law school, she pursued a career as a photographer.
Listen to the show to discover more of Jasmine’s backstory and why she believes she was called to live a passionate life.
Why Instagram Works for Selling
Jasmine shares one of her favorite quotes from author Simon Sinek, “People don’t buy what you do, they buy why you do it.” In her opinion, there’s no better platform than Instagram to showcase why you do something.
She believes Instagram’s powerful storytelling components give you the ability to make customers loyal before a purchase has been made. If you can tell a powerful story in fewer than 87 characters (the caption limit), along with a photo that matches and elevates the storytelling component, you’ll win at Instagram.
Listen to the show to learn what Jasmine says makes Instagram different from other platforms.
How to Get Seen on Instagram
It’s no secret that people are seeing the effects of the Instagram algorithm on their visibility in the news feed, and that’s why Jasmine says it’s more important to build an audience of the right kind of followers than to collect followers just to increase your numbers.
Visibility in the news feed comes from having engaged followers who care about your business, leave comments and likes, tag their friends, and share your posts. An account with a lot of followers who aren’t engaged won’t be indexed high by the algorithm. This results in fewer people seeing that account’s posts, which then results in fewer people liking and commenting.
All things being equal, it’s better to have fewer but relevant followers than a lot of unengaged followers.
So, all things being equal, if one account has 200 followers and another has 2,000 followers, and each account routinely gets 20 likes and two comments, the account with fewer followers is more likely to be seen, because it’s perceived as more relevant.
To build an audience of the right followers, Jasmine suggests creating an ideal client profile. Figure out where your ideal client is on Instagram and why, she says. Then figure out how to serve the people who follow you. Creating value will nurture and grow your audience, as will engaging with current followers.
Jasmine shares that she sets aside 5 to 10 minutes every morning for Instagram engagement. She sees who her most recent followers are, then goes to their accounts to leave a note on one of their photos or like a few of their pictures.
She also surfs popular hashtags that she feels her competitors and peers aren’t using, and engages with others who are using them so they’ll come back to her account. If they feel she offers value to their lives, businesses, or Instagram accounts, she gains them as new followers.
Listen to the show to hear my take on the importance of getting the right followers.
Business Versus Personal Accounts on Instagram
Jasmine shares why she won’t switch to a business account and references Facebook’s open acknowledgment of the fact that they no longer index business pages the way they do personal profiles. Because they own Instagram, she thinks those algorithm considerations will also apply to Instagram.
The algorithm is a large piece of the reason Jasmine stays with a personal account on Instagram.
She also notes that students from her Insta180 business course who went from a personal to a business account on Instagram say their Instagram interaction diminished.
While Instagram business accounts do offer accessibility to analytics, Jasmine has a workaround for getting analytics with a personal account: create an Instagram ad through Facebook and you’re eligible to get your Instagram account analytics without changing it to a business account.
Listen to the show to discover the advantages of a business account.
Creating a Sales Presence on Instagram
Working with a variety of entrepreneurs, Jasmine has noticed high-ticket service items are extraordinarily difficult to sell on Instagram, whereas less expensive items are much easier. That said, she believes the more you’re able to walk your followers along the buying journey, the higher the likelihood of a sale.
A big mistake Jasmine sees entrepreneurs make when trying to sell on Instagram is being unclear about who they are on their profile. Saying something like, “Beach lover, you’ll find me in the kitchen, I like pink, mom of three” in your bio gives no indication of the value you provide or what you’re trying to sell.
With your profile, you basically have 15 seconds to tell people what you’re about and to let them know they’re seen, felt, and heard. That’s the inception of the sales process on Instagram.
Create a profile bio that reflects who you are and what your business has to offer.
You also need to pay attention to images. Studies have shown the photos that perform best on Instagram are naturally lit and have colors with a distinct hue (your eye goes to one color in the frame). For example, a photo of Jasmine wearing a red jacket walking in a desert will perform much better than one of her wearing a red jacket walking down the streets of New York City.
She says that dark photos, collages, or photos with too much writing don’t perform well, and shares that photos in which two or three people have their arms around each other and are looking directly at the camera will get a lot more reactions and be perceived as more relevant on Instagram.
Photos with a clear line of action are perfect for Instagram.
To see which images work best for her account, she’ll take a measurement of what types of images performed best in a two-week period, which images got the most likes and comments, and which images got a lot of tagging. She’ll then try to recreate those types of images again.
She’s found there are some images that consistently perform well. For instance, people seem to love when Jasmine posts about doughnuts.
Find what images engage your viewers and post more of them on Instagram.
When I asked about hashtags, Jasmine said Instagram limits their usage to 30 per post. Jasmine encourages entrepreneurs to use all 30 hashtags, but also be strategic, because not all hashtags are created equal. If there are a lot of people using a popular hashtag, for example, the chance that your image will be seen in a search is minimal.
Instead, Jasmine recommends diversifying the breakdown of hashtags to attract your ideal customer. Use five popular hashtags and five that pertain to your geographic region. Then use the balance to relate specifically to your business. For instance, if you have a crossfit gym, use crossfit hashtags.
Include up to 30 diverse hashtags on your posts, including ones that are specific to your business.
When asked about the recommended ratio of regular posts to promotional posts, Jasmine explains that the ratio depends on the product line and its price point. For a small-ticket item, a ratio of three gives to one ask works really well on Instagram.
The number of posts per day really depends on what works for your audience, she adds. Jasmine follows Instagrammers who post four times a day and says if she posted four times a day, it would drive her followers crazy. For her business and ideal client, consistently posting once a day, every day has been her goldmine.
Determine your Instagram posting schedule based on what your audience likes and expects.
Aside from organic posts, Jasmine says she’ll run ads when she has the cart open for her course. She clarifies that while you can choose to boost one of your photos, she chooses to create an ad in Facebook and run it on Instagram because the analytics she gets are far more robust than what’s available right now on Instagram.
Listen to the show to hear our Social Media Marketing World Instagram strategy and Jasmine’s thoughts on it.
How to Ask for the Sale
It’s best to sell on Instagram by way of value, Jasmine explains; through solving a problem or making someone’s life easier.
When Jasmine creates an ad on Instagram, her call to action isn’t “buy my Instagram course,” even though that ultimately is her message. Instead, she asks people if they’re trying to make a sale on Instagram, if they’re tired of not being noticed on Instagram, and would like to have more conversations on the platform. She then offers her course as the solution to their Instagram challenges.
Promotional posts on Instagram should also remain personal and add value for your followers.
Listen to the show to learn how Jasmine thinks Stories will affect selling on Instagram.
Discovery of the Week
Google UTM parameters allow you to track the activity around a URL inside of Google Analytics, and the Google Analytics URL Builder Chrome extension is a free tool for people who are interested in UTM traffic.
Install the extension and you can quickly create UTM codes after you click a bookmarklet in the upper right-hand corner in your Google Chrome browser.
Select the bookmarklet in your Chrome browser to create UTM codes with Google Analytics URL Builder.
Go to the link where you want to add the UTM parameters and click the extension button. The UTM builder shows up, and after you type in your Source, Medium, Term, Content, and Campaign terms, the trackable URL appears.
You can fill in the form with unique parameters or use a drop-down menu to automatically populate the standard parameters you use most often.
Listen to the show to learn more and let us know how the Google Analytics URL Builder works for you.
Some users of Facebook’s flagship iOS application are part of a test of a new feature enabling them to locate nearby WiFi networks.
Bryan Clark of The Next Web reported on the test, and Facebook confirmed it to Raymond Wong of Mashable, saying:
To help people stay connected to the friends and experiences they care about, we are rolling out a new feature that surfaces open WiFi networks associated with nearby places. The feature is currently being tested in select countries.
Clark reported that Facebook had been asking pages to list whether their businesses offered WiFi at their respective physical locations, and he speculated that this is where Facebook is getting its information on where WiFi networks are located.
Readers: Would you like to see Facebook roll this feature out?
First two screenshots courtesy of Bryan Clark, The Next Web; third screenshot courtesy of James Saye via Bryan Clark, The Next Web.